MITS answers the calls your team cannot get to, follows the intake and routing rules you approve, and hands your staff a record they can act on. WhatsApp messaging is available as an add-on.
Call it the way one of your customers would, then try switching language mid-call and listen to what happens. Or send it a WhatsApp message in any of the four languages.
Four languages. Calls and WhatsApp. A ticket your team can act on.
A clear call. A useful handoff. A record your team can work.
The receptionist does not invent answers or make untested promises. It handles the repeatable front-door work, and when a caller asks for a person it takes a message for a callback.
- STEP 01
Answers in the caller's language
Callers continue in English, Spanish, Haitian Creole, or French. With the WhatsApp add-on, customers who write on WhatsApp get the same four languages. Creole can offer a native-speaker fallback when the AI needs help.
- STEP 02
Follows your intake rules
We configure the questions, hours, urgency language, and transfer conditions for the workflow you approve.
- STEP 03
Preserves the outcome
Each call becomes a ticket in your MITS CRM with the caller's message and callback number, so nobody has to reconstruct the call later. The recording is kept for 60 days and is available on request.
One managed receptionist. Different professional workflows.
The product is horizontal. The intake, escalation, and boundaries are configured for each profession before the line goes live.
Medical offices
Appointment requests, office messages, routing, and approved after-hours instructions — without diagnosing or giving medical advice.
Law firms
New-matter intake, callback details, urgency flags, and human escalation — without offering legal advice or promising representation.
HVAC
No-cooling and no-heat calls, service details, urgency, and a clean follow-up record for the office.
See the HVAC receptionist →Plumbing and electrical
Service address, issue, safety prompts, urgency, and dispatch-ready callback information based on your rules.
Home care and staffing
Applicant, employee, facility, and after-hours message paths kept separate so the right team receives the call.
Property management and restoration
Tenant or customer details, property location, damage type, urgency, and approved escalation for time-sensitive calls.
Start with the calls you need handled now.
The subscription covers the managed voice service. Custom software and new integrations are separately scoped, implemented, and acceptance-tested.
After-Hours Receptionist
- One business and call flow
- Multilingual message intake
- Call records and summaries
Routing Receptionist
- Everything in After-Hours
- Business-hours transfer to one approved number
- Scheduling requests captured
Full-Service Receptionist
- Approved connected workflows
- CRM or calendar operation
- Human takeover, as configured and tested
- Priority support
WhatsApp Receptionist
The same receptionist answers WhatsApp messages in English, Spanish, Haitian Creole, and French. Every confirmed message becomes a ticket in your MITS CRM.
After-Hours begins with a $297 prepaid 90-day term, then continues at $99/month. Full-Service requires a separately scoped implementation starting at $1,500 before the subscription begins. Trial minutes do not reduce a paid allowance. WhatsApp add-on: $59/month, includes 100 conversations; higher volume quoted per business; $199 one-time setup, waived for Full-Service and yearly-paid plans.
Before you trust it with a caller.
Is this only for HVAC companies?
No. HVAC is the first active campaign and has its own profession-specific page. The underlying managed receptionist is configured for the intake and routing needs of each approved business.
Can it replace my staff?
It is designed for unanswered, after-hours, overflow, and repeatable intake calls. Your team remains responsible for professional decisions, service delivery, and follow-up.
Which languages are supported?
The working system supports English, Spanish, Haitian Creole, and French. Creole speech recognition and transcripts may be less exact, so the workflow can offer a native Creole speaker rather than pretending it understood.
Can customers reach it on WhatsApp?
Yes, as an add-on. The same receptionist can answer WhatsApp messages in English, Spanish, Haitian Creole, and French, and each confirmed message becomes a ticket in your MITS CRM. The WhatsApp add-on is $59/month and includes 100 conversations, plus a $199 one-time setup (waived for Full-Service and yearly-paid plans); higher volume is quoted per business, because Meta and our carrier charge for each message. It replies to customers who write first and does not send marketing messages. Each business needs its own WhatsApp number approved by Meta. To try ours, message +1 (754) 203-4594 on WhatsApp, or watch a real WhatsApp conversation.
Does the trial use my live number?
No. The guided 7-day trial uses a temporary number and includes 30 trial minutes. Production forwarding and custom integrations begin only after scope and acceptance.
Does the subscription include a CRM integration?
No new integration is hidden inside the monthly price. Connected workflows are separately scoped, built, and acceptance-tested before Full-Service operation begins.
Let your callers hear the difference.
Start with a guided 7-day trial on a temporary number, then decide whether the workflow belongs on your live line.
(754) 203-4594